How it Works


  GreyGables Mail Forwarding Services has been set up to include as wide a variety of people as possible. GreyGables also wish to keep the application process easy and straightforward. Here, we are going to go into a little more detail as to what each client should expect from our services and explain some of the services we are offering.

Mail Boxes Pay Yearly & Pay Monthly

 A lot of people work shifts these days. GreyGables have built a secure mailroom at our premises with CCTV. Clients can access their mail and parcels 24/7. In order to rent a mail box please print off the REGISTRATION FORM and fill it out ticking the relevant boxes for the type of service you require. If you do not have facilities to print a form, please get in contact with us and we will be happy to post one out. Once filled in, please return the form along with the payment and a copy of your ID. When you register for a mail box you’ll be given a key fob to gain access to the building and a mail box key. Both the Key and Key Fob must be returned at the end of your custom in order to get your key deposit back. If during your custom you lose your key or key fob, or both, a £15 fee will apply. This service is considered live from the date of set up.   

Net Free Service

  Some people don't trust the internet or computers. GreyGables has been set up so it's both online and offline. It's a little more work offline but if you choose to pay for the 'net free service' your details will not be placed on a computer that is linked or plugged into the internet. Details will be stored on a computer, but the computer will never be plugged in or linked into a modem, ie nobody will be able to hack your information off it.

  If you are a remote user, your email address only will be used online for the forwarding of mail should you wish to opt for this service. We can hold mail securely for each client or until we receive further instructions or the client collects it.

Remote User

 This is a client who doesn’t live near our premises or wishes to visit our premises but wishes to use our services. While GreyGables is based in Ellesmere Port, near the Boat Museum, GreyGables is set up to run your mail requirements from anywhere within the UK or further afield. We can forward mail and parcels to anywhere worldwide. Each Clients’ account must have sufficient funds to cover usage requirements.  

Junk Mail Filter Service

 We all hate junk mail, especially when you have to pay for someone else to handle it! So with this service GreyGables will first inform the client that ‘You’ve got Mail’ with an added extra ‘Looks like Junk Mail’. This is our judgment of what junk mail is and is not full proof. This is part of the junk mail service charge, along with the disposal, if you want it disposed of it at this point. Should a client want it forwarded the standard handling charges will apply.

Parcel Box

 This service is only open to mail box customers. When a parcel arrives that’s too big for your mailbox, please see the MAIL BOX SIZES section, we will first inform you of its arrival and then ask what date you’d like to collect it. We will then lock it in the Parcel Box and put the key along with an envelope into your mailbox. The client can then come in at their own convenience and collect their goods. Having done so the key should then be put into the envelope and put through our letterbox. There is a £1 per use charge for the parcel box.

Scanning and Forwarding for Mail box Customers

 Should you wish to use these services, you may be away traveling, for example, you will need to complete and sign the relevant section of the registration form allowing GreyGables to open your mail. An account balance is required for this service.

Cancelling your Mail Box Subscription

 If you change your mind or your circumstances change within the first 14 days and you haven’t activated your account by using our services, a full refund will be given. Please see our terms and conditions for further details. Following the activation of your account, we require written or verbal means to cancel. Please see our terms and conditions. After a clients’ account has closed, should we get mail, we will make contact to arrange to have it forwarded, charges will apply, or returned to sender. Please note that we are here to provide a service and we will do our utmost to help our clients, even if they have moved on. In the event that we can’t get hold of an ex-client, all mail will be ‘return to sender’.  

Account Deposits

 Clients are advised to have a small amount of money with us to run their accounts. If you are away, depending on circumstances, a higher account deposit may be necessary to cover your costs. This can be discussed when setting up your account. As a client uses GreyGables services, the clients’ account will be deducted the fees incurred at the end of each week. When the client decides not to continue with our services, any monies not used will be returned.


GreyGables accepts cash, cheques, bank transfers and credit and debit cards(a 5% fee applies for card payments). Please see the REGISTRATION FORM for further details.

Thank you for taking the time to read this. I hope it has helped you understand how this service works and clarifies any questions you have had. If you do have any more questions please do not hesitate to ask.

Thank you.   

Download Word Doc Registration form or PDF Version Registration Form

Download Word Doc Autherisation Form (New) or PDF Version Authorisation Form

Download Word Doc Terms and Conditions or PDF Version Terms and Conditions

Download Word Doc Mail Box Sizes or PDF Version Mailbox Sizes

Download Word Doc Price List or PDF Version Price List

If you have any difficulties we will happily post you everything you need