I want to open my services up to as wide a variety of people as possible, I also wish to keep the
application process as easy and straight forward as possible. I’m going to go into a little more
detail in this section as to what my clients should expect from my service and I’ll explain some of
the services I’m offering. I’ll start with an explanation of my services.
Net Free Service
Some people don’t trust the internet or computers. I’ve set my business up so it’s both online
and offline. It’s a little more work offline but if you choose to pay for the ‘net free service’ your
details will not be placed on a computer that is linked or plugged into the internet. Details will be
stored on a computer, but the computer will never be plugged in or linked into a modem, ie
nobody will be able to hack your information off it.
If you are a remote user, your email address only will be used online for the forwarding of mail
should you wish to opt for this service. We can hold mail securely for you until you return from
your trip and you come and collect it or we can forward it on to you.
This is a client who doesn’t live near our premises or wishes to visit our premises but wants to
use our services. While I am based up in Ellesmere Port, near the Boat Museum, I am set up to
run your mail requirements from anywhere within the UK and can forward mail and parcels to
anywhere worldwide. Your account must have sufficient funds to cover your usage requirements.
Junk Mail Filter Service
We all hate junk mail, especially when you have to pay for someone else to handle it! So with
this service I will first inform the client that ‘You’ve got Mail’ with an added extra ‘Looks like Junk
Mail’. This is our judgment of what junk mail is and is not full proof. This is part of the junk mail
service charge, along with the disposal, if you want it disposed of it at this point. Should you want
it forwarded at this point the standard handling charges will apply.
Mail Boxes Pay Yearly & Pay Monthly
A lot of people work shifts these days, so I have built a secure mail room at our premises with
CCTV. You can then access your mail and parcels 24/7. In order to rent a mail box please print off
the Registration form and fill it out, ticking the relevant boxes for the type of service you
require. If you do not have facilities to print a form, please get in contact with us and we will be
happy to post one out to you. Please fill it in, ticking the relevant boxes and return the form along
with the payment and copy of your ID. When you register for a mail box you’ll be given a key fob
to gain access to the building and a mail box key. Both the Key and Key Fob must be returned at
the end of your custom in order to get your key deposit back. If during your custom you loose your
key or key fob, or both, a £15 fee will apply. This service is considered live from the date of set up.
This service is only open to mail box customers. When a parcel arrives that’s too big for your
mail box, please see the Mail Box Sizes section, we will first inform you of its arrival and then
ask what date you’d like to collect it. We will then lock it in the Parcel Box and put the key along
with an envelop into your mail box. The client can then come in at their own convenience and
collect their goods. Having done so the key should then be put into the envelop and put through
our letterbox. There is a £1 per use charge for the parcel box.
Scanning and Forwarding for Mail box Customers
Should you wish to use these services as well, you may be away traveling for example, you will
need to complete the Authorisation Form. Please fill in and tick the relevant boxes for the
service you require.
Cancelling your Mail Box Subscription
If you change your mind or your circumstances change within the first 14 days and you haven’t
activated your account by using our services, a full refund will be given.
Following the activation of your account we do require one months notice in writing to cancel
your account/mail box. After your account has closed and we get mail for you we will contact you
to arrange to have it forwarded, charges will apply, or returned to sender. Please note that we are
here to provide a service and we will do our utmost to help our clients out, even if they have
moved on. In the event that we can’t get hold of an exclient all mail will be ‘return to sender’.
This service can be paid for yearly or monthly depending on your circumstances. In order to apply
least one form of photo ID, ie driving license or passport. If you are unable to print these forms off,
please get in contact with us and we will be happy to post them to you. With this account it
becomes activated when we receive the first piece of mail. Should you only wish to use our
services for one month you can also give notice to stop using our service at the time as applying
for it, you will get a months service from the date of the first piece of mail received.
Every customer must have a small amount of money with us to run their accounts. If you are a
mail box user that only uses the mail box service then a £5 deposit is required as a back up
incase a client needs to use the parcel box or have a letter forwarded due to unforeseen
circumstances. If you are away on a long trip overseas, then a higher account deposit will be
necessary to cover your costs. This can be discussed when setting up your account. All deposit
monies are held in a separate account and as you use Greygables services your account will be
deducted the fees incurred at the end of every week. When you decide not to continue with our
service, any monies not used will be returned by either bank transferee, cheque or cash, what
ever you decide.
As a new company we are as yet unable to take payment over the phone. We do accept credit
and debit cards but in person only. Please see the Registration form for further details.
Thank you for taking the time to read this. I hope it has helped you understand how this service
works and clarifies any questions you have had. If you do have any more questions please do not
hesitate to ask.